Home/Tribal Knowledge Risk Calculator

Who's the only person who knows how to do this?

Rate 8 processes most DTC teams run every week. See how many of them break, or are already broken, the moment one specific person is unavailable. No email, no signup.

AY
Anand Yadav · Founder, ReccordSOP
·Last reviewed July 31, 2026

For each one: if the main person left tomorrow, how many people could actually run it?

Refunds & returns

Fulfillment exceptions (damaged or lost shipments, backup carriers)

Chargeback & dispute handling

Escalating an angry or VIP customer

Discount / comp approvals

Inventory reorder decisions

Vendor or supplier communication

Onboarding a new hire on this team

What this actually measures

This isn't about whether a process is written down somewhere. It's about whether it would survive the one person who actually runs it being gone tomorrow, no notice. A process with a doc nobody follows scores the same as a process with no doc at all, because the real question isn't documentation, it's redundancy.

FAQ

For each process, you rate how many people could run it if the main person left tomorrow: nobody, just one person, 2-3 people, or it's documented and anyone could pick it up. "Nobody" and "just one person" both count as at risk, since both mean the process breaks or is already broken the moment that one person is gone. Your score is the share of your processes that fall into those two buckets.

The 8 preset processes cover what actually breaks first at most DTC brands: refunds, fulfillment exceptions, chargebacks, escalations, discounts, inventory, vendors, onboarding. Two extra slots let you add something specific to your business without turning this into an open-ended audit that takes twenty minutes.

No. Everything is calculated in your browser. Nothing is collected, nothing is sent anywhere.

Rate it "documented, anyone could" so it doesn't count against you. The calculator is a checklist of the processes that commonly cause this problem, not a mandatory audit of your entire operation.

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