SOPs that write themselves. And tell you when they're wrong.
Every DTC ops team I've worked with has the same problem. The team grows from 3 to 15. Tools change. Workflows evolve. The SOPs written when the brand was small slowly stop matching how work actually happens. Three weeks after a process changes, the documentation is misleading. Three months later, it's actively dangerous.
The standard advice is to rewrite SOPs quarterly. Nobody does this. It feels like busywork until the day a new hire follows an outdated procedure and refunds a customer twice. Or a contractor inherits a stale runbook and misses the step that costs you $30K.
ReccordSOP solves this in two layers. First, generating the SOP becomes a 90-second recording instead of an hour of writing. Second, drift detection compares your live procedures against the documented version, so you find out when reality and documentation diverge before it costs you.
We built ReccordSOP for DTC brands on Shopify between $1M and $50M ARR. Teams big enough that documentation matters, small enough that no one has time to maintain it. Customer support, ops, marketing, and engineering can all use it. Customer support and ops teams are where it shows ROI fastest.
Record the same process months later. We compare it to your original SOP and show exactly what changed. No other tool does this.
Built around the tools you actually use. Klaviyo, Gorgias, Recharge, Loop Returns, Postscript, Yotpo. Not generic SaaS templates.
Workspace admins, department heads, contributors, and read-only members. Scoped to how DTC teams actually work.
Free tier with 3 SOPs per month. $19/user for Team. $29/user for Business. No enterprise sales motion, no hidden fees.
ReccordSOP is built by Anand Yadav, an engineer and operator who has watched too many teams lose months to undocumented workflows. The product is opinionated about DTC ops because that's where the founder spent his time.
Email hello@reccordsop.com for partnership, support, or to suggest a feature. Founder reads every email.
3 SOPs per month, no credit card. See if drift detection and DTC templates fit your workflow.
Start for free